Frequently Asked Questions


  • Our pipes are made from surgical grade stainless steel. Stainless steel is incredibly durable, so our pipes are life-proof and built to last. Using stainless steel allows us to create intricate designs without compromising the usability or durability of our pipes.
  • The short answer is no, it does not get hot. However we have found that under heavy use over a short period of time, your pipe may become warm to the touch. It should not affect your smoking experience, it hasn't affected ours!
  • Hemp wick burns at a lower temperature than butane lighters. Using hemp wick will create a more flavorful smoking experience. It also avoids the inhalation of unburned butane, a noxious gas. We think it is an upgrade to our ritual and encourage you to taste the difference!
  • Our design is ergonomic and allows for easy cleaning access throughout the entire air path. We supply an all-natural resin remover and custom, plant fiber brushes to make cleaning a snap.
  • We recommend using Mile High Cleaner. Mile High Cleaner is an all-natural, anti-microbial, anti-fungal, odorless resin remover. It is scientifically tested and will keep your pipe in the best condition. With regular cleaning, soap and water may be sufficient to keep your pipe sparkling clean. Do not clean your pipe with isopropyl alcohol or salt and water. These substances will cause damage to your pipe over time! No bueno.
  • We recommend cleaning your pipe every 3-5 sessions for the best possible smoking experience. A clean pipe allows for the purest smoke. With regular cleaning you prevent resin build up that makes cleaning more difficult.
  • We recommend storing your pipe in a bullet-proof golden chest, nestled softly on a bed of pillows made from rainbows and sunshine. If you cannot store it in a golden chest, we recommend that you just keep your pipe in a dry place away from the elements. Either way it should be okay.
  • Your pipe is made to order and unique to you. As such, you can expect up to four weeks for your order to be processed, crafted, and shipped. We are actively working to towards solutions to reduce this shipping time and get your piece to you as soon as possible!
  • Your privacy is important to us. All of our products are shipped in boxes with plain white exteriors. All the good stuff is on the inside, just like you.
  • We ship on all items to the U.S. and Canada only. You must be 21 or older to purchase.
  • For questions regarding shipping, please contact us at info@asonder.co with the subject line "SHIPPING QUESTION". You’ll receive an email with tracking information when your order has shipped.
  • Each asonder pipe is custom made-to-order for you. As such, we do not accept returns. However, an order may be cancelled within 24 hours of purchase for a full refund. If you’d like to cancel your order send an email to us at info@asonder.co with the subject 'CANCEL REQUEST' followed by your order number.